Privacy Policy

Introduction

Welcome to https://roof-replacement.storysurge.net (hereafter referred to as “Roof Replacement,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in adherence to various global privacy regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the Protection of Personal Data in the Private Sector
General Data Protection Regulation (GDPR) of the European Union (EU)
Lei Geral de Proteção de Dados (LGPD) of Brazil
California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
Colorado Privacy Act (CPA)
Utah Consumer Privacy Act (UCPA)
Connecticut Data Privacy Act (CTDPA)
Virginia Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

Our official website at https://roof-replacement.storysurge.net
Any mobile applications or services we offer
Interactive features and services within our platform
Links to external platforms or services on our site (please note that these third-party services have their own privacy policies)

Processing Activities

This policy describes the practices related to:

Using our Applications and Services: When you sign up as an authorized user, access our apps, or utilize our online services, we collect and process personal data to facilitate your account management.
Visiting Our Websites: If you browse our websites linked to this Policy, we may gather information about your interaction with the site, including IP addresses and browser types.
Communication with Us: We communicate with users through various channels, such as emails, phone calls, SMS, or newsletters, and we collect data associated with these communications for marketing, support, or transactional purposes.

Personal Data Collection

We gather a range of personal data to enhance your user experience, improve our services, and comply with legal requirements. This includes:

Account Information: Details related to your registration, such as name, email address, username, and password.
Payment Information: Credit or debit card details, billing addresses, and transaction history for processing payments.
Financial Information: Savings account numbers, bank routing information, or investment portfolio data (if provided).
Purchase Information: Items purchased, purchase frequency, and order history.
Mobile Device Identifiers: Unique device IDs, mobile network information, and location data from your mobile devices when you use our apps.
Location Data: GPS coordinates and other location-based services data.
Feedback and Reviews: Comments, ratings, and reviews you submit on our platform or through surveys.
Social Media Information: If you choose to log in using social media accounts, we may collect information from those platforms (with your consent).
Product Information: Details about products you show interest in, view, or purchase.

We obtain this data through direct user input, automatic collection by our systems, and third parties who assist us in providing services.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience on our platform:

Strictly Necessary Cookies: These ensure basic functionality, such as remembering login details or maintaining session state.
Preference Cookies: Used to remember user preferences, language settings, and customization options.
Analytics Cookies: These help us understand how users interact with our site, providing insights for improvement.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Data Retention and Deletion

We retain personal data only for as long as it is necessary or relevant for the purposes described in this Policy, or as required by law. Upon completion of these tasks, we will either delete or anonymize the data, ensuring it cannot be associated with an individual.

Security Measures

Roof Replacement implements robust security measures to safeguard personal data:

Encryption: We use encryption for data at rest and in transit to prevent unauthorized access.
Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict data protection standards to process sensitive information on our behalf.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. If we learn that we have collected such information, we will take steps to delete it and inform you through appropriate means.

Your Rights (as per applicable privacy laws)

Depending on your location, you may have specific rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: The right to correct or update inaccurate or incomplete information.
Erasure (Right to be Forgotten): The right to request the deletion of your data under certain circumstances.
Data Portability: The right to obtain and transfer your personal data to another controller.
Object and Restrict Processing: The right to object to or restrict the processing of your data for specific purposes.
Privacy Complaint: The right to lodge a complaint with a supervisory authority if you believe your privacy rights have been infringed upon.

Changes to Privacy Policy

We may update our Privacy Policy from time to time, reflecting changes in our practices or regulatory requirements. We will notify users of significant changes via email or by posting a prominent notice on our website.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us at:

[Insert Contact Email/Phone Number]

We are dedicated to providing transparent and secure data handling practices while ensuring compliance with global privacy standards.